Needs Assessment
Writing A Business Plan
Delivery Models
Inter-Disciplinary Team
Program Operations
Quality Assessment

Managing a Palliative Oncology Program: The Role of a Business Plan

Journal of Pain & Symptom Management
Volume 9, Number 2
February 1994

Declan Walsh, FACP, William R. Gombeski,Jr., MPH, Pamela Goldstein, RN, Dick Hayes, MBA, Meri Armour, RN
Cleveland Clinic


Today's health care environment demands that palliative-care programs operate in a businesslike manner. This report summarizes the business plan and the process followed to develop the Palliative care program at the Cleveland clinic Foundation (CCF). The benefits generated from this effort and the lessons learned that may be helpful to other program managers as described. By disciplining itself to focus on financial, marketing, and operational issues. The palliative care program is in a better position to advance its clinical service within the organization and in its market area and can thereby serve its patients more effectively. J Pain Symptom Manage 1994; 9:109-118.

Other Resources By

Declan Walsh, FACP

William R. Gombeski,Jr., MPH

Pamela Goldstein, RN

Dick Hayes, MBA

Meri Armour, RN

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